Often when the banks want a new branch, we are it.

ATM Complete Line Maintenance Solutions

The banking industry average for best ATM uptime is mostly around 88%. In the current scenario that’s close to 19000 ATMs not working at any given point in time due to various reasons, and that many disappointed customers.

CMS aligns with financial institutions and ATM deployers, to help them manage their ATM network operations. CMS Complete Line Maintenance solutions is ground breaking in many ways, not the least of which is that our customers now have a single point of accountability and end-to-end management of the ATM network, from both an operational and a management perspective. If required, they either avail of the entire range of services, or choose any that suits their requirements. The biggest advantage CMS brings is cost efficiency, unlike any other firm in the industry. We are the only one in a position to offer optimised visits to an ATM that combines cash replenishment with first line and second line maintenance.

Another first is the manner in which our second line maintenance service employs a superior technology in picking up issues of downtime,generating a far richer data that can identify up to 200 different error codes that can cause an ATM breakdown. Our diagnosis and response is among the most sophisticated, thus maintaining maximum uptime.

Electronic Journal Remote Retrieval Service

CMS EJ Management agent is designed to support a multi-vendor ATM environment and works with ATMs from all mainstream vendors. Banks can rely on a single robust solution and simplify EJ Management of their multi-vendor environment.

EJ uploads are done over SSL connections with client and server certificates, thereby ensuring high security protection. In addition, card data is removed via masking and SHA2 hashing to ensure compliance with PCI security standards. By leveraging secure http protocols, the upload mechanism supports DNS, Network Address Translations, dynamic IP addresses and other modern networking configurations without losing security or resorting to proprietary mechanisms

EJ Manager utilizes bandwidth shaping and trickle feed mechanisms to minimize overloading of ATM network caused by all ATMs on the network attempting to transfer Electronic Journal files. EJ uploadcan also be scheduled around peak usage periods. This allows continuous uploads to take place without impacting the performance of customer transactions. Low bandwidth connections like VSAT and GPRS are supported.

Our flexible Complete Line Maintenance Solution includes :

  • Incident management services. We provide customers with a single point of contact for event monitoring and call management of the ATM infrastructure. This includes a 24 hour helpdesk called ‘Sahayata’ that manages end-to-end dispatch and call closure. Whether the events are passed directly from the ATM through a Simple Network Management Protocol (SNMP) or host/switch, the ATM ecosystem is managed directly by the helpdesk, ensuring minimal gap in responding to issues.
  • Second Line Maintenance service consists of remedial hardware repair, replacement parts; preventive maintenance for ATM machines manufactured by all vendors, and includes everything necessary to keep the ATMs in good operating condition.
  • Our First Line Maintenance services take care of every service call that do not require a tool or a part, but are necessary to return the ATM machine or its infrastructure to proper operating condition. We have set the best service levels in the industry with a guaranteed under two hours response to any ATM that is down.
  • Through our caretaker services we provide statutory compliant caretakers at ATM site who can provide assistance to customers when they visit the ATM.
  • Site maintenance and repair services provide on-field, on-call basis technicians to attend to all carpentry and electrical services at the ATM site during normal working hours.
  • Housekeeping services include cleaning and maintenance services of the ATM and its premises.

Our regular ATM management services of cash replenishment, cheque and deposit clearance go a long way in ensuring maximum uptime of the ATMs. More details here.

Growth of ATM Industry in India

ATM channels provide opportunity for banks to go for competent and cost effective models. There was a belief that internet banking channel will make the ATM channel irrelevant. However, ATM Channel has dominated the public technology segment, and future of ATM industry is also quite bright in India. Read more from this interesting article by Mr. Hota, first published on ResearchGate.

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