Business Services
- CASH LOGISTICS
- MANAGED SERVICES
- TECHNOLOGY SOLUTIONS
The CMS platform supports scalable growth with modular services that can adapt to evolving customer needs. The integrated technology stack ensures clients can rapidly scale infrastructure and services as demand grows.
Our Vision AI solution leverages real-time, machine learning-powered surveillance to prevent incidents and deliver impactful business insights. Our Retail 360 solution streamlines cash digitization and enhances working capital efficiency for retailers.
A robust physical network enables us to operate a highly efficient infrastructure, while our advanced capabilities of 5 services and 3 solution sets help customers streamline operations and reduce complexity.
Our unified platform with its wide range of services, solving complex enterprise needs at the lowest cost per transaction, creates a compelling right-to-win and helps maintain our leadership position.
Our unified platform capability arises from the expansive physical network, next-gen technologies, and market leadership. It is the foundation on which our solutions & services are built.
CMS platform seeks to grow business through the intersecting flywheels of accelerating growth through our core offerings to create a unique proposition in the customers’ consideration set and to grow our newer service lines. Historically, CMSINFO's growth has been self-funded.
We have established a robust financial track record, marked by a world-class margin profile, prudent capital allocation and investments.
Helping reimagine self-service banking for over a decade with seamless customer experience and automation solutions.
ALGO MVS solution streamlined operations across 55,000+ ATMs with more than 50+ device configurations and enabled mobile app transactions throughout the entire ATM network, ensuring a seamless customer experience
Digitizing cash across 40+ stores to optimize working capital management through Retail 360 Solution.
The 24x7 on-premise automation solution enabled
real-time tracking, delivered
e-receipts, and
facilitated
central
reconciliation
Driving higher operational efficiency across 1,000+ locations through HAWKAI and Retail 360 Solutions.
Customized AI module for intrusion & theft detection with real-time visibility
Transforming surveillance into business insights with HAWKAI Solution.
Detected asset misuse patterns and deployed an AI-driven asset identification module to boost footfall
Payments streamlined across multiple modes at 700+ warehouses through Retail 360 Solution
An end-to-end integrated solution developed for cash-on-delivery and UPI payments
In our last letter, we enumerated what makes the CMS platform unique. We are the only global company which has evolved from being a pure play cash logistics company to a broader business services institution. This transformation towards becoming a platform-led solutions and services company with the Managed Services business segment contributing to 40% of our revenues, has significantly enhanced the value and impact we deliver to all our stakeholders.
RAJIV KAUL Exec VC & CEO
YoY
YoY
Our Vision AI Solution (RMS) is unleashing a new world of business insights through intelligent monitoring and precision across 29,000+ live sites. A game-changer for businesses, transforming traditional CCTV systems into a smart, intuitive AI surveillance solution that thinks ahead.
Optimizing day-to-day treasury operations through integrated technology solutions and improving store productivity through automation to deliver optimal working capital management and effective risk management.
Award-winning software solutions that enable seamless customer experience across the banks ATM network.
Our services include cash processing, cassette management, ATM replenishment, cash evacuation for banknote accepting/ recycling, day-end reporting, and reconciliation.
ATMs SERVICED
Our branch transformation solutions enable an effortless and automated consumer banking experience, from manufacturing to maintaining ATMs, currency recyclers, and self-service kiosks.
MACHINES INSTALLED
The CMS Network interconnects bank branches and currency chests. We facilitate seamless and secure intra and inter-city bulk currency transits.
BANK BRANCHES CONNECTED
We provide comprehensive management of ATM networks from start to finish through a single point of accountability. Our solution integrates various offerings from the CMS platform, including automation, cash management, and AIoT, to deliver an enhanced experience and ensure 24x7 availability to banks and customers.
ATMs MANAGED
At our state-of-the-art facility, we offer comprehensive financial card issuance and management services for banks, including card personalization.
CARDS PROCESSED ANNUALLY
Strengthening Core
Market share gain in Cash Logistics
Robust Business Model
Business points covered with 9% growth
Market Expansion
Managed Services Provider
FormalizationBanks play a key role in enabling financial inclusion and credit access, while retail stores help deepen consumption across the country. Together, they drive the shift of businesses and workers from the informal to the formal economy, fostering transparency and economic growth.
Expansion in bank branches during FY21-FY25
of overall retail store launches were in Tier II cities in 2024
YoY increase in gross leasing activity in retail sector in Q1 2025
Source: Business Standard, India Retailing.com
ConsumptionAs per the CMS Consumption Report 2025, India experiences robust growth in domestic consumption, fueled by several factors.
Spending growth
in Consumer Durables
YoY growth in average ticket size of monthly ATM withdrawals
Average cash
dispensed per ATM
Source: CMS business data
OutsourcingAs banks continue to serve as the backbone of the economy and expand alongside the growing retail sector, India is set to witness increased outsourcing opportunities. We are strategically positioned to capitalize on this rising demand across both banking and retail industries.
ATMs to be outsourced for cash logistics
Organized retail points to be outsourced for payment automation solutions
Bank branches & ATMs to be enabled with Vision AI solution
Source: Frost & Sullivan, Industry & CMS estimates
