Blogs
June, 2025
The rise of under-10-minute delivery and what drives it
Quick commerce has changed the way India shops. A burst of consumer demand led to the rapid rise of dark stores—micro-fulfilment centres located in densely populated areas, working round-the-clock to deliver groceries and essentials within minutes. But as quick commerce matures, it now faces its biggest challenge yet: balancing ultra-fast delivery with sustainable, scalable operations.
May, 2025
India’s shifting consumption landscape – a growing footprint
The CMS Consumption Report 2025, drawn from CMS Info Systems’ proprietary data, offers a front-row seat to this transformation, revealing how cash-led consumption continues to drive growth across sectors, states, and cities.
April, 2025
Will the hike really impact consumers?
Why the Reserve Bank of India announcement of an increase in the ATM interchange fee is a strategic step toward strengthening and democratizing the payments infrastructure, ensuring balanced financial accessibility and providing greater freedom of choice for people across the country.
March, 2025
Ensuring Inclusivity and Resilience in India’s payment landscape
How can we democratize the payments landscape to ensure equal participation for all, digital natives and non-digital users alike, even as we aim to avoid a future where reliance on a single payment method eliminates all others. If that system fails, it could cause irreversible damage to the economy.
February, 2025
The Hidden Challenges of Digital Payments
While digital payments in India have surged — with $2.5 trillion transacted via smartphones in 2023 — only half of internet users engage with core digital banking functions. Rising fraud, limited user autonomy, and system fragmentation continue to challenge the promise of a fully secure and seamless digital banking experience.
January, 2025
Unlocking Efficiency for Retailers: Digitising cash and transforming vigilance into business insights
By outsourcing cash automation and AI-based advanced surveillance, retailers can not only enhance security but also unlock opportunities to streamline operations, improve decision-making, and allocate resources more effectively. Why has outsourcing these critical functions become a game-changer in the retail landscape?
December, 2024
The Necessity of Outsourcing Services by Banks
It is getting increasingly important for the banking sector to remain focused on their core business—lending and borrowing, while partnering with integrated service providers to ensure the smooth running of adjacent operations. Find out why outsourcing has become an essential imperative for banking today.
November, 2024
Enabling business growth & agility in a dynamic landscape
Businesses are increasingly recognizing the value of outsourcing non-core functions, leading to the growth of specialized firms that provide world-class services while upholding trust. Find out how outsourcing is emerging as a key strategy for businesses, addressing unique challenges and solutions, and fostering the growth of a thriving ecosystem.
October, 2024
Building Trust and Operational Efficiency: The Essential Role of a Strong Logistics Partner in High-Value Goods Transportation
Every year, with the dawn of festive season, jewellery manufacturers and retailers gear up for their busiest time. It also brings to the front some unique challenges facing India’s bullion industry. What should you look for in a logistics partner who values your trust, shares your commitment to customer satisfaction, and prioritizes operational efficiency?
October, 2024
Leveraging Technology to transform Retail Cash Management
There are some trailing but unique challenges in the retail ecosystem around cash reconciliation. Find out how you can solve some of these big issues through outsourcing, automation, and technology.
October, 2024
Overcome EV-charging challenges with AI-led solutions
As India accelerates towards a greener future with the rapid growth of electric vehicles, addressing infrastructure and security challenges is more crucial than ever. Dive into our latest blog post to explore how AI-led surveillance can transform the EV landscape and support India’s sustainable mobility goals.
July, 2024
Why you should invest in AI-led surveillance solutions
Businesses increasingly need surveillance solutions that offer scalability and advanced technology. A powerful combination of AIoT and RPA can empower businesses to safeguard assets, make smarter decisions, and achieve significant cost savings. Businesses are increasingly feeling the need to rethink the approach to advanced surveillance and how it can be leveraged to better operational efficiency and enhanced safety.
June, 2024
Spotlight on consumption trends and hotspots in India in FY24
The Indian consumption story is expected to play out strongly in the coming decade. Within the larger retail consumption ecosystem, there are select sectors that are expected to witness a sharper increase in spending and grow at an accelerated pace in FY25.
May, 2024
ATMs: An Enabler to a Formalized Economy
ATMs have revolutionized access to formal banking across India, eliminating the need for consumers to visit branches for banking transactions and thus enabling 24/7 access. This is crucial in fostering financial inclusion and ensuring that the currency remains readily available to all segments of the population. We uncover how ATMs have proven to be strong but silent enablers to a formal economy.
April, 2024
Driving inclusive economic growth through comprehensive
Financial institutions are increasingly envisioning ATMs as intelligent branches to accelerate financial inclusion and enhance connected experiences across all touchpoints. Here’s a detailed analysis of a future marked by innovation and accessibility.
March, 2024
Integrated solutions to drive efficiency in retail operations
The Indian retail industry is witnessing a significant shift towards integrated solutions that leverages automation, outsourcing, and Vision AI to drive efficiency in retail operations. In this blog we deep dive into the power of automation & AI and the impact.
February, 2024
Bridging the gap between cash and cashless transactions in India
The inclusion of UPI in ATMs for cash withdrawals marks a significant expansion in its role as a payment system. However, it also emphasises the need for both cash and cashless transactions to co-exist to enable a financially inclusive India.
January, 2024
India’s retail consumption kaleidoscope: Evolving consumer preferences being the key drivers
The dynamism of the Indian consumer landscape and reveals a tale of evolution, resilience and promise. This blog takes in-depth look at 11 key consumer-centric sectors, offering valuable insights into Indian retail behavior and preferences.
December, 2023
Managing working capital by unlocking value through an integrated retail cash management solution
India's retail market is growing rapidly, with cash still playing a significant role in transactions. An efficient Retail Cash Management (RCM) solution enhances working capital, improves liquidity, boosts security, and streamlines cash handling, saving time and money. This smart technology helps retailers optimize cash flow, reduce costs, and drive business growth
November, 2023
Power your business insights through advanced surveillance systems
Advancements in traditional video surveillance systems, powered by AI, Big Data, and IoT, have transformed traditional monitoring into a powerful business intelligence tool. Modern Remote Monitoring Solutions (RMS) offer real-time anomaly detection, personalized alerts, and valuable insights on footfall, customer behavior, and operational efficiency, enhancing safety, productivity, and business performance.
October, 2023
The future of ATM cash withdrawals
ATMs have evolved with the Interoperable Cardless Cash Withdrawal (ICCW) feature, allowing UPI-based cash withdrawals. This innovation enhances security, reduces fraud risks, and provides greater convenience by enabling cardless transactions via mobile phones, promoting financial inclusion and easy access to cash without the need for physical debit cards.
September, 2023
Cash: An inclusive, original payment instrument
Despite the rise of digital methods, cash continues to play a vital role in the global economy, providing a choice for consumers across diverse demographic and economic backgrounds, remaining crucial for privacy, control over spending, and financial inclusion, particularly in countries like Germany, Japan, and India.